A Year in Review

Manager’s Update- September 27, 2012

It’s been just over a year since I came to Gilbert as the Town Manager. I wanted to take this opportunity to share some highlights from the past year and talk about what the years ahead will bring. I’ve spent a large portion of my time reviewing the needs of the organization and community and focusing on future growth and development as we approach build-out.

The highly successful zero-based budgeting process stands out as a significant accomplishment during the past year. Other initiatives that are currently underway that will pay large dividends include redefining our Mission, Vision & Values and commitment to customer service excellence, the Digital Roadmap, Talent Management Program, Long-range Revenue Forecast, Long-range Infrastructure Forecast, Performance Metrics, Benchmarking & Service levels, Zero-waste and Green Initiatives and the overhaul of our Safety Programs. All of this will help Gilbert continue to excel as a model of good governance with high value services and efficiency.

-Patrick Banger, Town Manager

Gilbert’s Digital Road Map

Manager’s Update- September 13, 2012

I am pleased to announce the unveiling of the Town’s first Digital Road Map by our Chief Digital Officer, Dana Berchman.  The Road Map supports our strategic initiative to be a technology leader and sets the stage to establish the Town as a leader in citizen engagement, open government, and digital industry growth.

So, how do we do accomplish this?

One of the first steps is to redefine transparency and open government by unlocking public records and engaging our citizens through digital communications.  We are also looking to increase internet access for our residents, engage with intuitive web design, improve and expand our Social Media efforts, and develop Mobile Applications.

By coordinating digital initiatives that support the efficient and effective exchange of information and services, we will enable unprecedented transparency, communication and collaborative community development through access, open government, engagement, and industry.

The implementation of the Road Map is already underway.  We are currently in the process of a website redesign to improve the user interface and make it more citizen-centric.  The new website will include a digital newsroom that will provide residents and media a centralized location to find Town news like this video on the new and innovative Fire Station 10.

In addition, the Town is going social. We have launched an official Town Facebook page, a central Twitter account and are going to be announcing the creation of a Social Media Advisory Research Taskforce (SMART), a team of the Town’s social media leaders.

I invite you to follow us, “like” us and connect with Gilbert as we take the next steps in becoming a leader in digital communications.

-Patrick Banger, Town Manager