Wildly Important Goals

Manager’s Update – October 25, 2012

Every day, here at the Town, we are thinking about connecting the work we do to our core purpose and the strategic initiatives set by our Mayor and Council.  Each and every “Wildly Important Goal” we set and attain supports these initiatives.  Whether it’s helping to expand Economic Development or improve community livability and ensure we are a technology leader, we are all dedicated to improving the work we do and the quality of life for our residents.

We’ve made a slight modification to our Five Strategic Initiatives by adding a Sixth.  Our Sixth Initiative focuses on “High Performing Government” by committing to highly efficient operations while delivering superior results.  We will achieve optimal performance by aligning strategy with operational goals supported by best management practices and effective internal and external collaboration.

At our recent Council retreat, Town staff laid out new goals for the coming year.

Utility billing planned to increase the number of accounts on auto-pay to 15,000 by October.  To date, they have exceeded their goal with 15,021 accounts now on auto-pay.

The accounting department also met a goal early!  They were able to reduce electronic document storage by 50%.

Development Services is making great progress on their goal to increase the number of available electronic files from 1,450 to 4,000 by December.  They are currently 85% complete.

And the Clerk’s office had set a goal last year to utilize technology to reduce staff time spent retrieving property files by 90% by January 31, 2013.  They have completed their goal early.

We continue to work towards accomplishing existing goals while also creating new ones.  Want to know how we are doing?  Our progress can be tracked at http://www.gilbertaz.gov/strategic/default.cfm.

-Patrick Banger, Town Manager

Making a Difference in October

Manager’s Update – October 11, 2012

As the weather finally begins to cool off, many of our employees and residents are looking for ways to get out and get involved in our community.  It’s fitting that October 20th is Make a Difference Day here in Gilbert.  “For Our City Gilbert” is coordinating 15 different events around Town involving an estimated 1000 volunteers.  Events range from painting schools to helping clean up the Riparian Preserve.  If you’re looking to lend a hand, visit “For Our City’s” Facebook page.

During the evening of October 20th, the Town is encouraging you to get to know your neighbors. October is National Crime Prevention Month and the Gilbert Police Department’s G.A.I.N. (Getting Arizona Involved in Neighborhoods) program is inviting neighborhoods to host a G.A.I.N. event in their community. The program is designed to heighten crime awareness, generate support and participation in local anti-crime efforts, as well as build community relationships. For more information, call (480) 635-7520 or email the Crime Prevention Unit at policecrimeprevention@gilbertaz.gov.

Gilbert is also recognizing Domestic Violence Awareness this month. Throughout October we will be collecting various items such as toiletries, blankets, kitchen supplies, new kids and women’s clothing, and baby food for My Sister’s Place; one of only two domestic violence shelters in the East Valley. For a full list of needed items and drop off locations visit www.gilbertaz.gov/dva.  Also, the week of October 29th  is “Wear Purple Week”.  Please be sure to wear purple to show your support for ending domestic violence.

And, as always, thanks for all you do to make a difference in our Town.

-Patrick Banger, Town Manager